Complaints Policy

A full copy of the complaints policy is available on request from the school office. Below is a brief guide for Parents/Guardians.

If you have a concern or complaint

We would like you to tell us about it. At Woodstock Girls’ School, we welcome suggestions for improving our work. Be assured that no matter what you want to tell us, our support and respect for you and your child in the school will not be affected in any way. Please tell us of your concern as soon as possible. It is difficult for us to investigate properly an incident or problem which has happened some time ago.

Stage one: Information

Most concerns or complaints can be sorted out quickly by speaking to your child’s class teacher. You can contact the Head Teacher or Chair of Governors if you feel that this is more appropriate. It is usually best to discuss the problem face to face. You may need an appointment to do this and can make one by ringing or calling into the school office. An appointment can be arranged within 24 hours. You can take a friend or relation to the appointment with you if you would like to.

We hope we can resolve your problem informally. We will make sure that we understand what you feel went wrong and will explain our own actions to you. We will ask what you would like the school to do to put things right and explain what we intend to do. Of course this does not mean that in every case you will be satisfied with our response, but it will help us all to understand the situation. It may also help to prevent a similar problem arising again.

Stage two: The Head Teacher’s investigation

If you are dissatisfied with a teacher’s response, you can make a formal complaint to the Head Teacher in writing. The Complaints Policy is available from the school office should you wish to see it.

The Head Teacher will ask to meet you for a discussion of the problem within 5 working days. You can take a friend or someone else with you if you wish. The Head Teacher will conduct a full investigation of the complaint and may interview any members of staff or students involved. You will receive a written response to your complaint within a week.

Stage three: The Governors’ review

If your complaint is about an action or decision of the Head Teacher, then you should refer it to the Chair of Governors in writing via the school office.

The Chair of Governors will arrange a meeting of the Governors Complaints Panel to investigate your complaint within 2 weeks. The Complaints Panel will conduct a full investigation of the complaint including interviews with those involved.

You will receive information about the findings of this hearing within two weeks of the hearing.

Number of formal complaints for year 2016/2017 is 0 (education related), and 0 (non-education related).